POLICY

Custom items are all done by hand and one at a time. All done by hand imperfections aren’t uncommon when ordering something hand embellished or handmade. Turnaround time is 30-90 business days does not include major holidays. time frame is just an estimate. there is a restocking fee of 15% if package/ shipment is returned or refused. all cups come with straw, lid and accessories that are listed. Subtracting an item or accessories does not make the cup lesser in price. When choosing colors cup will have one main color mixed with white pearls and colored rhinestones unless a specific request is sent when the cup has been purchased. No returns no refunds. no cancellations. shipping insurance is included for orders over $100. Handwash only. Lighty wash outside with a soft sponge of brush, scrub inside pre useable. do not put in dishwasher or microwave. do not soak or leave in a hot hot or space. dropping cup can cause stones to fall off. Disclaimer on the Care of Your Cup: Congratulations on your new cup! To ensure that it lasts for a long time, please follow these instructions: Hand wash your cup with warm soapy water. Avoid using abrasive cleaners or scrubbers that can damage the cup's coating. Do not microwave your cup as it can damage the cup's coating and cause it to crack. Avoid putting your cup in the dishwasher as the high heat and harsh detergents can damage the cup's coating. Shipping Disclaimer: We do our best to ensure that your order is shipped promptly and arrives in good condition. However, please note that sometimes shipping delays may occur due to unforeseen circumstances. In the event that your order is delayed, we will do our best to communicate with you and provide updates on the status of your order. Additionally, please note that we are not responsible for any damage or loss that occurs during shipping. Turnaround Time Policy: We understand that you are excited to receive your order and we strive to get it to you as soon as possible. Our standard turnaround time is [insert time frame], which includes processing your order, printing and packaging, and shipping. Please note that this time frame may vary depending on the size and complexity of your order. If you have any questions or concerns about the turnaround time for your order, please don't hesitate to contact us and we will do our best to assist you.
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